Privacy Policy

1. Introduction

FiveStarMe LLC, a Wyoming limited liability company, doing business as RingBox.ai ("RingBox," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at ringbox.ai, use our AI voice agent platform, or interact with any of our services (collectively, the "Service").

By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Service.

2. Information We Collect

We collect information in several ways depending on how you interact with our Service:

Information You Provide Directly:

• Account registration information (name, email address, phone number, business name)
• Billing and payment information (processed securely through our third-party payment processor)
• Business information you provide to configure your AI voice agents (scripts, FAQs, business hours, service details)
• Communications with our support team

Information Collected Through the Service:

• Call recordings and transcripts generated by your AI voice agents
• Caller information captured during calls (name, phone number, appointment details, and other information callers voluntarily provide)
• CRM data including customer contacts, appointment history, and interaction logs
• Usage data such as call volume, call duration, and feature usage

Information Collected Automatically:

• Device and browser information (IP address, browser type, operating system)
• Website usage data (pages visited, time spent, referring URLs)
• Cookies and similar tracking technologies (see our Cookie Policy for details)

3. How We Use Your Information

We use the information we collect for the following purposes:

Purpose	Examples
Provide and operate the Service	Powering your AI voice agents, processing calls, booking appointments, managing your CRM data
Account management	Creating and maintaining your account, processing payments, managing subscriptions
Improve the Service	Analyzing usage patterns, identifying bugs, developing new features
Communication	Sending service updates, billing notices, support responses, and (with your consent) marketing communications
Security and compliance	Detecting fraud, preventing abuse, complying with legal obligations

4. Call Recordings

When your AI voice agents handle calls, those calls may be recorded and stored as part of the Service. Important details about call recordings:

• Call recordings are stored securely and are accessible only through your account.
• Recordings are used to provide the Service, including generating transcripts and enabling quality review.
• You are solely responsible for complying with all applicable call recording laws in your jurisdiction, including obtaining required consent from callers.
• We do not listen to, review, or share your call recordings unless required to provide technical support (with your authorization), comply with a valid legal order, or protect the safety of individuals.
• You may request deletion of call recordings at any time by contacting our support team.

5. CRM and Customer Data

The Service stores customer data captured through your AI voice agents, including contact information, appointment details, and interaction history. This data is:

• Owned by you and processed by us solely to provide the Service.
• Not sold, rented, or shared with third parties for their own marketing purposes.
• Accessible and exportable through your account dashboard.
• Deleted upon your request or upon termination of your account, subject to any legal retention requirements.

6. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: We share information with trusted third-party service providers who assist us in operating the Service, including cloud hosting, payment processing, telephony, and CRM infrastructure. These providers are contractually bound to use your information only for the purposes we specify.
• Legal compliance: We may disclose information when required by law, legal process, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: If FiveStarMe LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• With your consent: We may share information for other purposes with your explicit consent.

7. SMS/Text Messaging Consent

When you provide your phone number and opt in to receive text messages from RingBox.ai or any of our clients using the RingBox platform, you consent to receive SMS and MMS messages related to the services you have requested. This may include appointment confirmations, reminders, follow-ups, and other service-related communications.

Opt-In: By submitting your phone number through one of our web forms, booking widgets, or by verbally confirming consent during a call with an AI voice agent, you expressly consent to receive text messages from the applicable business using RingBox.ai. You may be presented with a double opt-in confirmation message to verify your consent.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive. After opting out, you will receive a final confirmation message and will no longer receive SMS communications unless you re-subscribe.

Message Frequency: Message frequency varies based on the service and your interactions. Standard message and data rates may apply depending on your mobile carrier and plan.

Mobile Information Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, alteration, and destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. After account termination, we may retain certain information for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings and CRM data will be deleted within 90 days of account termination unless you request earlier deletion or legal requirements mandate longer retention.

10. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to certain legal exceptions.
• Data portability: You may request your data in a commonly used, machine-readable format.
• Opt-out of marketing: You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
• Do Not Sell: We do not sell personal information. If applicable privacy laws grant you additional rights, we will honor them.

To exercise any of these rights, please contact us at team@ringbox.ai. We will respond to your request within 30 days.

11. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information, including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information. To exercise your CCPA rights, please contact us at team@ringbox.ai.

12. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.

13. Third-Party Links and Integrations

The Service may contain links to third-party websites or integrate with third-party platforms. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through or in connection with our Service.

14. International Data Transfers

If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located. By using the Service, you consent to the transfer of your information to the United States. We take appropriate steps to ensure your information is treated securely and in accordance with this Privacy Policy.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. For material changes, we will provide additional notice, such as an email to the address associated with your account. Your continued use of the Service after changes take effect constitutes acceptance of the revised Privacy Policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

FiveStarMe LLC (DBA RingBox.ai)
Email: team@ringbox.ai
30 N Gould St, Ste R, Sheridan, WY 82801

Please also review our Terms of Service for additional information about the rules and guidelines governing your use of the Service.